Thrive Coaching Acceptable Use Policy

Last Updated: 20 February 2026

This Coaching Acceptable Use Policy (“Coaching AUP”) governs access to and participation in Thrive Global’s coaching programme including any one-to-one or group coaching sessions and coaching-related activities (the “Coaching Programme”). This Coaching AUP supplements Thrive’s Privacy Policy and Terms of Service and applies to all individuals who access or participate in the Coaching Programme through an employer-sponsored or otherwise authorised programme.

1. Purpose of the Coaching Programme.

Thrive’s Coaching Programme is designed to support personal and professional growth, wellbeing and performance. The programme supports participants in building sustainable healthy habits and wellbeing practices that align with their goals and, where applicable, care plans recommended by a healthcare provider.

The Coaching Programme focuses on wellbeing strategies, habit development and goal support. The Coaching Programme does not provide medical care, mental health treatment, therapy or counselling, and coaches do not diagnose conditions, prescribe treatment, provide clinical guidance or monitor medical status. Participation in the Coaching Programme does not create a provider–patient or therapist–client relationship between participants and Thrive or its coaches. Information shared through the Coaching Programme is intended to support personal and professional development, including healthy behaviours such as food, movement, sleep, stress management and connection. The Coaching Programme may align with participants’ health goals or treatment plans, but it is not a substitute for medical or mental health care provided by a qualified healthcare provider.

2. Eligibility.

2.1 Age Requirements.

Access to the Coaching Programme is subject to the following eligibility requirements:

• Individuals must be at least 18 years of age to access the Coaching Programme independently; or
• Individuals aged 13 to 17 may access the Coaching Programme only where such access is explicitly offered to dependents or family members by the sponsoring employer or organisation, and only with appropriate parent or legal guardian consent, as required by applicable law.

Children under the age of 13 are not eligible to participate in the Coaching Programme.

2.2 Guardian Consent and Involvement.

For participants under the age of 18:

• Access for minors is permitted only where participation has been authorised by a parent or legal guardian, which may occur through employer-sponsored enrolment, guardian-initiated sign-up or other authorised access mechanisms. Thrive may require a parent or legal guardian to be available, to acknowledge disclosures or to participate in certain communications or sessions, depending on the participant’s age, applicable law or the nature of the coaching engagement.
• Thrive reserves the right to pause, modify or discontinue the Coaching Programme for a minor if appropriate consent cannot be confirmed or if guardian involvement is required but not available.

3. Appropriate Use of the Coaching Programme.

Participants may use the Coaching Programme only for lawful, appropriate and intended purposes. Participants must not:

• Misrepresent their age, identity or eligibility to participate in the Coaching Programme;
• Use the Coaching Programme in a manner that is unsafe, abusive, threatening or harmful to themselves, coaches or others;
• Attempt to use the Coaching Programme as a substitute for medical care, mental health treatment, therapy or emergency services.

4. Coach Discretion and Safeguards.

Coaches are trained to provide non-clinical coaching support and operate within defined professional and ethical boundaries. Thrive and its coaches reserve the right to:

• Redirect conversations that fall outside the scope of coaching;
• Pause or terminate a coaching session if participation is not appropriate, including where age, consent, safety or wellbeing concerns arise;
• Escalate concerns internally in accordance with Thrive’s safety and escalation protocols.

If discussions involve medical symptoms, diagnosis, treatment decisions, medication management or other clinical matters, coaches will direct participants to consult a qualified healthcare provider and will not provide individualised medical guidance.

5. No Emergency or Crisis Services.

The Coaching Programme is not designed for crisis situations or emergencies. Participants should not use the Coaching Programme to seek assistance for immediate danger, self-harm, harm to others or other urgent situations. In such cases, participants should contact local emergency services or appropriate crisis resources.

6. Participant Responsibility.

Participation in the Coaching Programme is voluntary. Participants are solely responsible for their decisions, actions and outcomes arising from their participation. Thrive does not guarantee specific results and is not responsible for personal, professional, medical or other decisions made by participants based on information discussed during coaching sessions.

7. Employer-Sponsored Programmes.

Where the Coaching Programme is provided through an employer-sponsored or authorised programme, eligibility (including dependent access) may be further limited by the terms of the applicable customer agreement or programme description. Thrive reserves the right to administer the Coaching Programme in accordance with those programme-specific terms. Changes in employment or benefit eligibility status may affect access to the Coaching Programme. Participants should consult their employer or benefits administrator for information regarding continued eligibility.

8. Enforcement and Penalties:

Thrive may suspend or terminate access to the Coaching Programme for violations of this Coaching AUP or where continued participation is not appropriate. Thrive may update this Coaching AUP from time to time, and continued participation in the Coaching Programme constitutes acceptance of the updated policy.