Thrive Reset embeds wellbeing directly into the contact center agent experience. Each Reset is a science-backed, 60-second break to help agents reduce stress — triggered at the moments when they need it most.
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Agent Stress
of call center operators report high or very-high stress levels.
Agent Turnover
turnover rate amongst call center agents, 2x that of the average attrition rate of all other occupations.
Cost Per Agent
average cost of replacing each turned over agent.
Thrive for Genesys embeds wellbeing directly in the daily Genesys Cloud workflow to meet agents where they are with a science-backed stress intervention in real time.
of agents say that having Thrive Reset has made stress more manageable
of agents feel more effective on calls after receiving a Thrive Reset
improvement in average
handle time (AHT)
Thrive Reset completion rate
of agents would rather receive a 60 second Thrive Reset than have that time back
MONITOR ENGAGEMENT + PRODUCTIVITY
See a breakdown of Thrive Reset volume and frequency, as well as answer and watch-through rates, in one place to ensure your agents are receiving the desired rate of Resets via the optimal triggers.
Monitor agent productivity amongst those receiving Resets and assess their performance against agents that don't have access to Thrive Reset.
Thrive reset
Break the cycle of cumulative stress with hundreds of Resets on themes including breathing, stretching, gratitude, world exploration, soundscapes, and more.
