Thrive Reset embeds well-being directly into the contact center agent experience. Each Reset is a science-backed, 60-second break to help agents reduce stress — triggered at the moments when they need it most.
of call center operators report high or very-high stress levels.
turnover rate amongst call center agents, 2x that of the average attrition rate of all other occupations.
average cost of replacing each turned over agent.
Thrive for NICE CXone embeds well-being directly in the daily support team workflow to meet agents where they are with a science-backed stress intervention in real time.
of agents say that having Thrive Reset has made stress more manageable
of agents feel more effective on calls after receiving a Thrive Reset
improvement in average
handle time (AHT)
Thrive Reset completion rate
Break the cycle of cumulative stress with hundreds of Resets on themes including
breathing, stretching, gratitude, world exploration, comedy, sports, and more.
Connect with us to request a demo and learn more about how you can bring Thrive for NICE CXone to your contact center.