Improve agent well-being and productivity

Thrive for
NICE CXone

Thrive Reset embeds well-being directly into the contact center agent experience. Each Reset is a science-backed, 60-second break to help agents reduce stress — triggered at the moments when they need it most.

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The Thrive Platform drives productivity through well-being.

Contact center agent stress impacts retention, operating costs, and customer experience.

Agent Stress
87%

of call center operators report high or very-high stress levels.

Cornell University, 2021
Agent Turnover
40%

turnover rate amongst call center agents, 2x that of the average attrition rate of all other occupations.

International Customer Management Institute, 2019
Cost Per Agent
-$7,500

average cost of replacing each turned over agent.

Cornell University, 2021

Stress is Unavoidable.
Cumulative Stress is Preventable.

Thrive for NICE CXone

Thrive for NICE CXone embeds well-being directly in the daily support team workflow to meet agents where they are with a science-backed stress intervention in real time.

Thrive for NICE CXone Drives Agent
Well-Being & Productivity

78%

of agents say that having Thrive Reset has made stress more manageable

76%

of agents feel more effective on calls after receiving a Thrive Reset

3%

improvement in average
handle time (AHT)

90%

Thrive Reset completion rate

70%

of agents would rather receive a 60 second Thrive Reset than have that time back

“
In my research I’m always seeking the smallest thing that gives the biggest positive impact. That’s what I see in Thrive Reset. So easy. But yet so powerful. This wonderful offering will boost the health and happiness for many, many people.”
”

BJ Fogg

Ph.D., Stanford Behavior Design Lab,
Behavioral Science Chair of Thrive's Scientific Advisory Board

Thrive Reset

Hundreds of Resets, triggered automatically when agents needed them most

Break the cycle of cumulative stress with hundreds of Resets on themes including
‍breathing, stretching, gratitude, world exploration, comedy, sports, and more.

Breathing

Realize the power of your breath and calm your racing mind with breathing Resets

Stretching

Ease tension in your body and release anxiety with stretching and movement Resets

Gratitude

Swap worry with gratitude and reframe your stress with gratitude Resets

World Exploration

Ground yourself by exploring our world with nature inspired Resets

Comedy

Tap into the power of humor to reduce anxiety, stress, depression and increase creativity, energy and productivity

Back
Forward

Start using Thrive Reset now

Connect with us to request a demo and learn more about how you can bring Thrive for NICE CXone to your contact center.