Infuse empathy into the contact center agent experience with Thrive Reset — science-backed, 60-second breaks comprised of visuals, audio, and breathing prompts — triggered at the moments when agents need them most.
of call center operators report high or very-high stress levels.
turnover rate amongst call center agents, 2x that of the average attrition rate of all other occupations.
average cost of replacing each turned over agent.
Thrive for Genesys embeds well-being directly in the daily Genesys Cloud workflow to meet agents where they are with a science-backed stress intervention in real time.
of agents say that having Thrive Reset has made stress more manageable
of agents feel more effective on calls after receiving a Thrive Reset
improvement in average
handle time (AHT)
Thrive Reset completion rate
See a breakdown of Thrive Reset volume and frequency, as well as answer and watch-through rates, in one place to ensure your agents are receiving the desired rate of Resets via the optimal triggers.
Monitor agent productivity amongst those receiving Resets and assess their performance against agents that don't have access to Thrive Reset
Break the cycle of cumulative stress with hundreds of Resets on themes including
breathing, stretching, gratitude, world exploration, comedy, sports, and more.
Connect with Thrive Global today to learn more about how you can bring Thrive for Genesys to your contact center.