Humans are diverse in race with variation in attitude, our tolerance ability differs from one another, and an action which is tantamount to a dagger in the heart of a person might seem to be the favorite of another, while a taboo in a community might be a meritorious action in another.
As long as you do not take digging deep to hit one’s nerve a talent or hobby, I can categorize hurting as an unforeseen action or error.
I have been in various organizations, and mingling with a diverse range of people is not a newbie for me. I always wanted to understand people I relate with better to know what gets them angry, but as much as I try, one way or the other, I still find myself on their nerves.
Since we live together, interaction is a necessary phenomenon, and once communication comes in place, there will be misunderstanding on occasions. This made me recapture an African proverb which states, “as close as the teeth and the tongue, they still quarrel,” that is, sometimes you bit your tongue with the teeth. Disagreement is an indispensable occurrence, but managing it is the most important thing.
Managing severed tie is paramount, as it helps to keep us together within the environment.
I would say I was patient enough to notice people within my locality as the nose becomes visible to the eyes when the eyes exercise patience. I observed that when a person aggrieves another unintentionally, and he/she notices grievance(s) in the other party’s countenance, knowing full that his action was wrong, they want to end the injury by saying sorry multiple times as the person continues to display contentedness.
I avoid saying “sorry” continuously to the protesting party as it oblique towards me as an unnecessary action that increases the grievance. An apology is enough to show remorsefulness, apologizing endlessly seems like the hurting action was a deliberate act in the hearth of the aggrieved.
An infinite apology does not disclose how sorry you are, neither does it assure appeasing the affected, but a remorseful countenance after a sorry speak louder about your intent.
Why some people want to say sorry continuously is because the affected continues to display in protest and they feel bad and cannot manage it. Nevertheless, that will not reverse the case or sabotage his/her anger. If not careful, if the protest lasts as your apology continues, an “after-all-I-said-I’m-sorry” look or speech will set in place, and this may exacerbate the whole situation.
If a situation of endless protest set in place after a sorry and a remorseful display, I will recommend keeping quiet and prevent eye contact especially if the person is superior. After hours or a day or more, you can now issue another sorry to appease the person.
I will like to end by saying “a sorry and a remorseful look is enough.”