Community//

The Importance Of 360 Degree Feedback For Healthcare

Know how 360 degree feedback empowers healthcare professionals by giving them an in-depth perspective of their actions and skills.

The Thrive Global Community welcomes voices from many spheres on our open platform. We publish pieces as written by outside contributors with a wide range of opinions, which don’t necessarily reflect our own. Community stories are not commissioned by our editorial team and must meet our guidelines prior to being published.
360 degree feedback for healthcare

Healthcare is one of the largest and fastest-growing industries in the world. With the ongoing global pandemic, the demand for healthcare services has increased now more than ever. To ensure that the healthcare professionals work with the same level of consistency as before and their performance is not affected, they need to be evaluated from time to time. Although there are multiple processes or tools to evaluate doctors, nurses, and other hospital aides, 360 degree feedback proves to be one of the most effective.

Also Read: Want To Know Why Your Employees Leave? Here’s Why

360 degree feedback is a modern feedback process in which every stakeholder with whom the healthcare professional has worked shares feedback. These stakeholders involve managers, subordinates, nurses, hospital aides, and patients. Since the feedback is from multiple sources, it provides a comprehensive view of actions and behaviors and a deeper insight into performance. Read on to know the importance of 360 degree feedback in healthcare.

Examines Overall Skills

Employees who work in the healthcare industry or are in hospital management are usually assessed by the number of patients they treat successfully. Often it ignores important interpersonal skills that are required to be successful. These skills may include empathy, teamwork, communication, attentiveness, etc.

Having a 360 degree feedback process for your healthcare professionals tends to solve this issue. Peers, patients, supervisors, and subordinates assess different aspects of a healthcare professional’s performance. It is based on their experiences and observations while working with them. They provide valuable insights about the employee that helps them to make changes to the way they work. It helps them understand not only their clinical skills but also their interpersonal skills.

Also Read: OKRs For Healthcare Professionals

Improved Patient Care

360 degree feedback is a great tool when it comes to identifying one’s strengths, weaknesses, gaps, and potential blindspots. With the help of it, healthcare professionals learn how to reinforce their strengths and work on their areas of weaknesses.

In the absence of 360 degree feedback, healthcare professionals are not aware of their potential blindspots and gaps. As a result, their actions might end up having a negative impact on their coworkers or patients unknowingly. When healthcare professionals are aware of their weaknesses and blindspots, they work more efficiently to deliver effective patient care.

Higher Patient Satisfaction

The main aim of the employees of any healthcare organization is that their patients are satisfied with the level of care they receive. The 360 degree feedback serves as an effective tool to measure the patient satisfaction index. In a traditional approach, healthcare professionals are assessed using a top-down approach by their managers and leaders. But in 360 degree feedback, everyone, including the patients, evaluates the healthcare professionals. So it is more valued and accepted by doctors, nurses, and other hospital aides alike. They are more open to receiving feedback from their patients. As patients themselves are part of the process, it helps in improving productivity and increasing the patient satisfaction index.

Originally Published on Engagedly

Share your comments below. Please read our commenting guidelines before posting. If you have a concern about a comment, report it here.

You might also like...

Community//

“Think of yourself as a gardener.” With Dr. William Seeds & Dr. Craig Escudé

by Dr. William Seeds
mentoring-program-participation
Community//

How Mentoring Helps to Develop Leadership Skills

by Rohia Munavar
Community//

The Future of Healthcare: “Language barriers are a significant contributing factor to health disparities in the US.” With Scott W. Klein, CEO of LanguageLine

by Christina D. Warner, MBA
We use cookies on our site to give you the best experience possible. By continuing to browse the site, you agree to this use. For more information on how we use cookies, see our Privacy Policy.