Community//

How To Coach An Employee Who Is Under-performing?

The successful leaders are those who are efficient coaches and provide apt guidance to employees to become an overall better person. These leaders instill skill and practice in their employees for success at work and at home.  If some of the employees or team members are not providing quality work or underperforming in any way, […]

The Thrive Global Community welcomes voices from many spheres on our open platform. We publish pieces as written by outside contributors with a wide range of opinions, which don’t necessarily reflect our own. Community stories are not commissioned by our editorial team and must meet our guidelines prior to being published.
How to coach an employee who is underperforming
Shot of a group of businesspeople sitting together in a meeting

The successful leaders are those who are efficient coaches and provide apt guidance to employees to become an overall better person. These leaders instill skill and practice in their employees for success at work and at home. 

If some of the employees or team members are not providing quality work or underperforming in any way, then it is the responsibility of that employee and leader to locate the problem and find its solution. However, it can get extremely difficult for the leader to identify unique methods and strategies to deal with different employees and problems appropriately. Ideally, the leader should have life coaching skills and qualifications. ICF training for life coach is one example of credentials a leader must hold. 

When dealing with any such employee than here is summarized and basic model to follow for better handling. While coaching, cut through the clutter and address these needs in four simple ways:

STEP 1: EXPLAIN. Start with explaining the member what and why things need to be amended. Providing a clear view of the employee will clear your requirements and his lacking to all the involved parties. It will give meaning to everyone’s participation in work. 

Remember to remain proactive in every matter. You must be aware of what questions might arise and therefore, answer them beforehand. After this, clearly explain every member how essential every member is and how their individual performances affect the team and goal. 

STEP 2: QUESTIONS. Listening to others is a very important skill in every leader. Therefore, confirm that the underperforming employee understands the situation. Always follow the rule of 80% listening and 20% talking in this stage. This will help the leader to assess the matter more rationally rather than acting emotionally. 

A leader should be patient and wait for an appropriate break in the employee’s work and search for why and what lead the employee to perform in such away. This will provide a clear view of what part needs attention and amendment. 

STEP 3: INVOLVE. Remember to involve all related members when finding a conclusion. The more the merrier. People can provide potential solutions and approaches. Involve, interact and discuss the root cause of problem and solution simultaneously. 

Collaboration can help provide the employee with SMART (specific, measurable, achievable, relevant, time-framed) performance goals. It will also help the other members and underperforming members to adjust, learn and focus in a proper manner. If the performance does not improve, you can opt for the alternatives mentioned during discussion or bring changes in other members to help lift underperforming employees. 

STEP 4: APPRECIATE. Appreciation is the key to development. Every small improvement is an achievement and is worthy of appreciation. It will motivate the employee to put in more effort and strive harder to overcome the problem and provide the best returns.

The model will help you in every situation. Therefore, incorporate the mentioned steps and you will be able to decipher the path to enhancing accountability and performance. 




Share your comments below. Please read our commenting guidelines before posting. If you have a concern about a comment, report it here.

You might also like...

Community//

Family Recovery Life Coach: 9 Things That You Need to Know

by Beverly Buncher
Community//

How to find the perfect life coach for you

by Hans Schumann
Community//

Leader as Coach: Using Coaching Techniques to Develop Talent

by Tegan Trovato

Sign up for the Thrive Global newsletter

Will be used in accordance with our privacy policy.

Thrive Global
People look for retreats for themselves, in the country, by the coast, or in the hills . . . There is nowhere that a person can find a more peaceful and trouble-free retreat than in his own mind. . . . So constantly give yourself this retreat, and renew yourself.

- MARCUS AURELIUS

We use cookies on our site to give you the best experience possible. By continuing to browse the site, you agree to this use. For more information on how we use cookies, see our Privacy Policy.