There’s no shortage of content available on the popular topic emotional intelligence — it’s everywhere, and found to be one of the most desired qualities for personal and professional development.
But emotional intelligence (EQ) has also been hotly debated by notable thought-leaders choosing sides about its effectiveness as a predictor of job success. Two experts — Adam Grant and Daniel Goleman — have duked it out in the past, with Grant purporting that IQ trumps EQ, and Goleman refuting it.
In my studies and observations over the years, it’s obvious that exemplary employees exhibiting emotional intelligence make the workplace better. Scanning over these examples below may give you more incentive to hire more workers with emotional intelligence.
Here are my top eight reasons why you should.
People with a higher EQ communicate better with team members than those who are not in tune to their emotional intelligence. They share ideas and are open to others’ ideas. They are less likely to dominate a situation and “take over” without considering and consulting the views of others first. This creates trust as the group works together.
When you have an office with peers and colleagues getting along, collaborating, and respecting one another, the work is more enjoyable and the culture much stronger. In turn, this is reflected in a more positive customer experience.
As humans, it’s normal for employees to struggle with change. With change can come fear, anxiety, and turmoil. However, employees with high EQ adjust easily and embrace the change along with company objectives.
Managers often run into defensive workers when offering constructive feedback, which can be frustrating for both parties. With employees in tune with their EQ, they take feedback and use it in a positive way to improve and grow as an individual.
People with high emotional intelligence know how to handle potentially challenging situations, like unhappy customers, disgruntled coworkers, or managers not pleased with your work. A high level of EQ will show up in staying calm and positive during tough conversations, and in showing firmness and boundaries during disagreement, conflict or disciplinary action (if you’re a manager).
EQ is shown by displaying compassion to others, like helping cover a coworker’s responsibilities during a time of need due to a personal issue. The act of compassion demonstrated between coworkers, and between leaders and employees, brings everyone, improves morale, and the reputation of your organization.
Hire a team with high emotional intelligence and watch how they’ll manage their time much more efficiently to complete projects and meet important deadlines, than those who with less EQ. For bosses, this means less need to micro-manage. People with EQ just know how to prioritize tasks and get the job done on time.
Emotionally Intelligent individuals have a growth mindset. They’re naturally optimistic, more resilient when facing obstacles (they don’t give up easily), and motivated by their inner ambition and drive to improve and achieve, take initiative, or act on opportunities.
If your curiosity has gotten the best of you and you’re wondering where you stand against the tenets of emotional intelligence, let me offer you a quick way to self-assess your capacity for displaying it.
Daniel Goleman, the foremost authority on emotional intelligence, has put together these questions to help you evaluate your own emotional intelligence, and get you thinking about your strengths and limitations in EQ. Try it:
Originally published at www.inc.com