Accept each experience as it unfolds and make improvements where and when you can. If the situation is not bringing a positive path forward; learn from the obstacle(s) and move on to the next path that does bring opportunity for growth. Always look forward, always look up! I worked for a 100 year old, 3rd generation run, manufacturing company. The woman owner was the granddaughter to the founder of the company. She shared this model. A business is not bricks and mortar; a business is made of people. She and the company would not exist without the people, be it customer or vendor or employee. It would all be just a concept. People make a business! It is a message I look for in every company owner; as it is so very true.
As a part of my series about strong female leaders, I had the pleasure of interviewing Denise Bozza of EncompassAV. Denise has been fortunate to have experienced decades of success working for privately owned business ventures. Her sphere of experience includes working in customer relations, sales, accounts receivable, procurement, shipping and management. Denise is a strong believer in the power of positive thinking. She volunteers at her church and in her community; sharing her optimistic, can do outlook in all aspects of her life. When not at work or volunteering, she enjoys spending time with her large, boisterous family, cycling, working out and walking her 2 dogs.
Thank you so much for doing this with us! Can you tell us a story about what brought you to this specific career path?
All of my job choices have been based on using my abilities to resolve problems while at the same time, be the eyes, ears and voice of the customer within the company.
Can you share the most interesting story that happened to you since you began leading your company?
I’m fortunate to be able to work with the team at Encompass Audio Visual. When I first started I kept asking for more challenging projects. Within a short amount of time, I was given more challenges than I thought I could handle. With perseverance and help from my team, I have been making positive changes in how we procure and stock our warehouse and prepare product for our jobs.
Can you share a story about the funniest mistake you made when you were first starting? Can you tell us what lesson you learned from that?
When I first started working in the warehouse, my boss was looking at a product that I thought had a small scratch on the face of the unit. Turns out it was just a small window for the on/off light. The lesson learned… know your product!
What do you think makes your company stand out? Can you share a story?
We spend much of our time putting the unexpected needs of our customers as the number 1 priority. Many times going above and beyond to meet that need.
Are you working on any exciting new projects now? How do you think that will help people?
We have implemented a 24 hour service request hot line. This affords the hospitality clients immediate access to a tech should their need by that urgent. It also allows for corporate customers to address issues before their business day begins. In addition we are working on a big new hotel in Chicago as well as some new restaurants that will enhance the social aspect of the city.
What advice would you give to other female leaders to help their team to thrive?
Do your best to know what each member of your team is best at. Then apply their best trait to fit specific job demands within the company.
What advice would you give to other female leaders about the best way to manage a large team?
Be a CEO- Chief Encouragement Officer! Make every effort to eliminate stress or confusion for your team.
None of us are able to achieve success without some help along the way. Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story about that?
I have benefited from every job I’ve ever had, starting with managing the care and feeding of 6 month old triplets when I was in high school, to managing a healthclub with hundreds of members, to working in a male dominated manufacturing arena, right up to today, where our team of 20+ employees from extremely diverse ages and backgrounds, work to make EAV the best it can be. Accept each experience as it unfolds and make improvements where and when you can. If the situation is not bringing a positive path forward; learn from the obstacle(s) and move on to the next path that does bring opportunity for growth. Always look forward, always look up! I worked for a 100 year old, 3rd generation run, manufacturing company. The woman owner was the granddaughter to the founder of the company. She shared this model. A business is not bricks and mortar; a business is made of people. She and the company would not exist without the people, be it customer or vendor or employee. It would all be just a concept. People make a business! It is a message I look for in every company owner; as it is so very true.
How have you used your success to bring goodness to the world?
I’ve been able to care for my family and at the same time build meaningful relationships in my church and community. Any time you can reach out extending yourself to others; you are changing the world.
What are your “5 Leadership Lessons I Learned From My Experience” and why. (Please share a story or example for each.)
These 5 Points of Personal Power all go hand in hand and foster the traits needed to be successful in every endeavor and relationship. These lessons help me to remain “ all in” when it comes to how I approach my life.
- Pay Attention
2. Tell the truth
3. Ask for what you want
4. Take responsibility for your own experience
5. Keep your agreements
You are a person of great influence. If you could inspire a movement that would bring the most amount of good to the most amount of people, what would that be? You never know what your idea can trigger. 🙂
I have spent many hours caring for young children and visiting with elderly people. Anything that can bring these 2 worlds together would have a positive impact on both circles. Both need to know they are valued. Both need to learn to share their experiences in positive ways. Both have so much to offer. The youth offer innocence and boundless energy and wonderment. The elderly have life long experiences that can be shared with an entire generation unable to imagine the life that was before technology. Those 2 vastly different perspectives can have profound impact on each other and the world they share.
Can you please give us your favorite “Life Lesson Quote”? Can you share how that was relevant to you in your life?
Simply stated, it is the Golden Rule: Do unto others as you would have them do unto you- I was brought up in a family of 7 kids with only 1 bathroom, by a single mom, working 2 or 3 jobs to keep us together! Her main lesson for all of us was and still is today- to look out for and take care of each other. This message is timeless and would make our lives and the world a better place if embraced by all people.
Thank you for joining us!