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What you need to know about Appliance warranty

To put it simply, the legal guarantee is a guarantee that applies to all household appliances and multimedia products , and which is mandatory by law , whatever your seller says and what is mentioned on the product. The duration of the legal warranty is 2 years for all household appliance repair and multimedia products. […]

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To put it simply, the legal guarantee is a guarantee that applies to all household appliances and multimedia products , and which is mandatory by law , whatever your seller says and what is mentioned on the product.

The duration of the legal warranty is 2 years for all household appliance repair and multimedia products. But if you bought the product before the 18 March 2016 , it is for you to prove that the defect existed prior to purchase.

Article L217-7 of the Consumer Code, which entered into force on March 18, 2016 by the order of March 14, 2016 , corrects this absurdity, which made it impossible to apply this guarantee, by asking the seller to provide it. proof, and no longer to the buyer. It is this difference which means that the legal guarantee can now be applied correctly. The lack of conformity which appears within a period of twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.

For second-hand goods sold, this period is set at six months.

The seller can challenge this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked . “

Legal and commercial guarantee difference

To put it simply, the legal guarantee is a guarantee that applies to all household appliances and multimedia products , and which is mandatory by law , whatever your seller says and what is mentioned on the product.

It is different from the commercial guarantees generally offered by distributors free of charge (such as the Dirty guarantee , or the Conformal guarantee ), or paid (such as the Discount guarantee ).

The duration of the legal warranty is 2 years for all household appliances and multimedia products. But if you bought the product before the 18 March 2016 , it is for you to prove that the defect existed prior to purchase.

Article L217-7 of the Consumer Code, which entered into force on March 18, 2016 by the order of March 14, 2016 , corrects this absurdity, which made it impossible to apply this guarantee, by asking the seller to provide it. proof, and no longer to the buyer. It is this difference which means that the legal guarantee can now be applied correctly. The lack of conformity which appears within a period of twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.

For second-hand goods sold, this period is set at six months.

The seller can challenge this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked . “

How to make use of its legal guarantee?

First of all, you must contact the after – sales service of your seller ( by phone or by going to his store, if he has a physical location ) and try to invoke this warranty by explaining the defect of your device . Please note, you cannot send a letter directly, you must first claim this guarantee by phone or in person

If the seller refuses you this legal warranty and you consider yourself to be in one of the cases covered by this warranty, you must send a registered letter with acknowledgment of receipt ( RAR ), explaining the defect or failure of your device and give notice to the professional either.

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