The year 2020 has been a difficult period for all types of sectors. Although technology has not been the most affected by the global pandemic, it has undergone an evident transformation in many aspects. To be precise, technology transformation processes have been accelerated or stopped altogether.
Since the suspension of the Mobile World Congress, the effects of emergency and health crisis began to take root, which has especially affected the dynamics of face-to-face work, meetings, business trips or sales of technological solutions and service offers.
Tools such as Microsoft’s Teams or Zoom have burst into our daily lives while the likes of telework, tale-study or to move, from a broad perspective, from presence to tele-presence, have been adopted or imposed without much room for refinements in aspects such as security or cyber security.
According to IDC, investments in digital transformation on a global scale will reach $ 6.8 trillion between 2020 and 2023, and by 2020, 65% of global GDP will have been digitized.
According to the consultancy, focusing on the IT industry for the year 2020 and 2021, and as part of CompTIA’s annual report for the IT industry, the global revenue of the IT sector will reach 4.8 trillion dollars in 2020 and will reach 5 trillion in 2021. It is true that the initial forecasts (February 2020) for the IT sector in 2020 were of 5.2 trillion dollars, but the data shows that, despite the initial upheaval, the sector of the Information Technology has managed to rebuild itself and become an essential pillar in the reconstruction of a face-to-face world in another tale-face.
Sizing the workspace and processes
One of the challenges facing companies who have maintained or increased their activity in the times of the coronavirus is to reduce the number of workers who can share a workspace, while increasing need. Sectors such as transport or logistics have seen their activity increase notably, while many businesses have seen their customers move from face-to-face service to online service.
Online orders can be made at any time of the day, and not necessarily one order followed by another as in a face-to-face store. As business opportunities increase, more employees have to be hired to attend the purchasing or service contracting processes. They are mechanical processes susceptible to automation, which in a face-to-face customer service model does not interest in de facto automation, but in an online model it is interesting to manage using software robots.
Automation is one of the essential trends in the IT industry for 2021. Let’s look at some of them and how they fit into a world that is changing more relevant and faster than ever before.
Not even the great war conflicts of the last century can be compared to the phenomenon of the global pandemic: social distancing, confinement or the indefinite suspension of activities such as tourism or travel have been factors of disruption in sectors such as tourism, the transport, hospitality or industry in a web of collateral effects and chain reactions that affect the economy in unpredictable ways.
Robotic process automation or RPA
Process automation or Robotic Process Automation (RPA) has emerged as one of the fastest growing areas within the Information technology sector. It is about automating those repetitive and systematic tasks that are carried out on a regular basis as part of a work activity in front of one or more software tools.
Employees spend huge amounts of time on tasks like moving contacts and data from one application to another, for example. If customer data is captured with an OCR tool, for example, but processed with a corporate database tool, in many cases this transfer of information is done “by hand” by employees. In addition, automated processes do not have schedules and work 24×7.
According , RPA has been the fastest growing field in the Information technology sector in 2019 and RPA software sales, according to Forrester Research, will reach $ 2.4 billion in 2020. It is a still new field that needs some “twist” more, but its adoption is one of the key trends in the IT industry.
RPA differs from traditional automation in key ways: thus, a software “robot” can run on the front-end of systems rather than having to be pulled into lower-level processes. In fact, RPA solutions can even be programmed by employees themselves in many cases. The combination of RPA, AI, and Machine Learning to process information is called Hyper automation.
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