Last week we had an unusually warm winter day and I decided to go out and enjoy the lunch hour at a favorite local restaurant. As I walked toward the door, I was reminded of the power our senses have over our experiences. Smells of spices wafted through the air and made my stomach gurgle long before I crossed the threshold. I was ushered to a table by the head of the family that has owned the place for generations. It all felt welcoming and warm…until new guests arrived at the next table.
The new guests were a well-dressed mother and daughter, the child was about 9 years old, and clearly looked happy to be at the restaurant. As they sat down and were handed the menus, the girl started chatting about her choices for lunch while the parent immediately pulled out her phone and began to text. At some point, the girl stopped talking and reached in her backpack for her own phone. They never put them down again until the food arrived, and even then, would occasionally pick them up between bites.
This is not an unusual situation these days but it left me feeling sad. The connection that could have been made that day was lost and the modeled behavior gave preference to texts over family. Texts do not substitute for human connection. Communication is multi-faceted, and mere letters on a screen do not convey warmth, sorrow, joy, the pure connection felt from a human being’s presence. The art of conversation is not a ‘nice to have’, it is critically important to our growth as human beings. We learn to listen, we feel compassion, we learn that words can heal, and words can harm. When we converse, we do not get to hide behind a screen, we need to own our words…and their impact, for better or worse. As leaders, this should not be viewed as a “soft skill” but as a job requirement- how many times might we miss the opportunity to lead with inspiration, with compassion and with clarity because we are driven to distraction by our phones, laptops and the noise around us.
So, in the face of the habitual nature of technology, can we return to recognizing and practicing real conversation? Here are a few external and internal tips to increase your chances of having a conscious conversation.
Be patient with this practice. It takes time and commitment. But the opportunity to re-connect to those we love and those we work with is well worth the effort.
Interested in learning more about how to integrate Mindful Communications in to your life at work and at home? Register now for our March 15th Finding the Space to Lead Workshop with Janice Marturano in New York or join us for one of our many workshops and retreats this year.