Personal computers and mobile phones are now an essential part of our lives. We work and stay in touch with others using it. But with the corona outbreak, the value of technology is at its peak. The use of technology is not only keeping the people connected but also making the businesses run. The office spaces are of no use right now as everyone is forced to stay in their homes. So technology has become an essential communication tool, and remote support is the only rescue.
Devices like laptops and mobile phones are being used for personal connection as well as office work. At this time, internet-enabled devices are being used more than usual which has become the reason for severe technical issues. Not everyone is a tech geek, so they cannot resolve their issues themselves. There are people of different age groups with limited tech knowledge.
If you are a tech expert then you might not understand the pain of not understanding the simple yet complex technical problems. Being a technical geek, everyone would know who to contact when any of the tech issues come up. When the problems have to be resolved not as an in-person visit, but remotely then things get a little tricky.
Remote Support Software
The use of remote support software is an efficient way of resolving technical issues. One of the most essential tools for it is TeamViewer, the software which can literally take over the other person’s screen. Once the resolver gets access to their system, he can run diagnostics and adjust system settings without any more permission or help of the owner.
This kind of situation can arise anytime. So, it is advisable to always keep the software in the system. Keeping TeamViewer installed on the device saves time and effort of installing and configuring the software every time an issue comes up.
There are similar software like Anydesk, and even the video conferencing tool Zoom, which can be used for remote user support sessions. These allow users to work directly with a remote PC running either Windows or macOS.
The support session of Zoom requests the control of the desktop and system restart request. There is also the option of remote desktop by Google, which provides remote support but it is better for ad hoc support only.
No matter what software is being used, you will have to go through the inconvenience of setting up things on both ends. It is better to keep a shortcut of the application on the desktop for easy access. This reduces the search time whenever an issue comes up. In such a case, the user just requires to connect to the internet and double click the remote assistance software shortcut.
Cloud Remote Support
The cloud platform is the need of the hour right now, and the whole world is making use of it in this crisis. The software runs on the cloud and helps the users to work on it through remote access to the server.
Even if it was not for the current crisis, the use of cloud hosting services is a smart choice. It gives you facilities like remote access, advanced security as well as unparalleled technical support.
There are a number of cloud server hosting companies but the right one should be selected by analyzing the different aspects of the services. The service company should provide a guarantee of:
- 99.99% uptime
- Free tech support that is available round-the-clock
- Advanced security as the important files of your business goes to a third party.
With the corona outbreak, the number of users of these cloud hosting services is rising. People are understanding their importance. The outbreak is hampering the work of all of the industries around the world, and so is the accounting industry getting affected. For the accounting needs, the software QuickBooks is the most popular as it has all of the essential features that an accounting industry needs. But at this hour, the QuickBooks cloud hosting is what can help the CPAs, accountants, and bookkeepers.
While there are a lot of QuickBooks hosting providers available in the market but the one providing all the prominent features should be considered. The QuickBooks hosting company that has been providing years of service and is reliable and secure for your business.
The hosting provider with the most essential features that we expect of a cloud service like a 99.99% uptime guarantee which means the server would be accessible and running all the time, should have advanced security and fast server. Then, the unlimited tech support should be available round-the-clock via live chat, email, and telephone with highly skilled experts sitting on the helpline desk.
These are some of the remote support essentials to stay connected for work from home or any other place using any of the internet-enabled devices. If you are stuck with your work, then the cloud is the rescue for you. The remote access of files and data is what is helping the world run in this situation. With or without a crisis it is recommended to use the cloud services so that your files are safe and are accessible to you from anywhere around the world.