Time Well Spent//

Our Humanity Is Essential in the Age of AI

We have traits that robots can’t replicate.


Researchers from the University of Pennsylvania’s Wharton SEI Center For Advanced Studies in Management made an important argument for the limitations of AI in the Harvard Business Review. AI can never replace our emotional intelligence.

Image courtesy of Pixabay

Few people would argue that a person could outperform an advanced technology system at ingesting and analyzing data or manufacturing operations.

But for professions where, as the researchers Megan Beck and Barry Libert pointed out, potential AI applications are becoming more clear and compelling, like medicine, financial counseling, teaching, business consulting, and more, there are certain areas where we have robots beat. “Skills like persuasion, social understanding, and empathy are going to become differentiators as artificial intelligence and machine learning take over our other tasks,” Beck and Libert wrote.

Can AI analyze medical test results and spit out the findings? Yes. Can it deliver bad news in a compassionate and understanding manner? Unlikely. Can it analyze employee performance and tell workers where they need to improve? Perhaps. Can it understand the best way to coach and motivate a team of employees who all think differently? Definitely not. Robots aren’t known for their pep talks.

Rather than fight AI, Beck and Libert said the wisest strategy to make ourselves irreplaceable is to “invest in developing your emotional intelligence.” The jobs that can’t be completely improved by AI are those where the human component is a necessity.

Read more at Harvard Business Review.

Originally published at journal.thriveglobal.com

The Thrive Global Community welcomes voices from many spheres. We publish pieces written by outside contributors with a wide range of opinions, which don’t necessarily reflect our own. Learn more or join us as a community member!
Share your comments below. Please read our commenting guidelines before posting. If you have a concern about a comment, report it here.

You might also like...

Future of Life Institute//

Preparing for the Biggest Change in Human History

by The Future of Life Institute
Community//

“Start Up” Something Amazing

by Tamara Nall
Future of Life Institute//

Can We Ensure Privacy in the Era of Big Data?

by The Future of Life Institute

Sign up for the Thrive Global newsletter

Will be used in accordance with our privacy policy.

Thrive Global
People look for retreats for themselves, in the country, by the coast, or in the hills . . . There is nowhere that a person can find a more peaceful and trouble-free retreat than in his own mind. . . . So constantly give yourself this retreat, and renew yourself.

- MARCUS AURELIUS

We use cookies on our site to give you the best experience possible. By continuing to browse the site, you agree to this use. For more information on how we use cookies, see our Privacy Policy.