Community//

New Normal

There is a great deal of discourse on how moving forward we need to be more compassionate and lead with empathy.  Since the publication of my book in 2014 I have created compassionate cultures in many organisations.  Here are a few things to think about as we move into the “new normal”. One thing is […]

The Thrive Global Community welcomes voices from many spheres. We publish pieces written by outside contributors with a wide range of opinions, which don’t necessarily reflect our own. Community stories are not commissioned by our editorial team, and though they are reviewed for adherence to our guidelines, they are submitted in their final form to our open platform. Learn more or join us as a community member!

There is a great deal of discourse on how moving forward we need to be more compassionate and lead with empathy.  Since the publication of my book in 2014 I have created compassionate cultures in many organisations.  Here are a few things to think about as we move into the “new normal”.

One thing is for sure, the next normal will be nothing like the one just gone, and I sincerely hope that will be the case!   Some of the changes in working practices will include more remote working; the office will still exist and has a vital role to play, but in an evolved way.   We have been forced to review our complete supply chain to find alternative methods of delivering products and services, and companies have found new ways to continue training, developing and investing in their teams.

The new leadership will need to focus on:

Clarity

To allow these flexible working practices we need greater clarity; being busy in a reactive sense can no longer work. Leaders will need to provide much greater clarity on specific outcomes and move from activity focus to outcome focus – which is where we should be anyway!

Connection

The time to build relationships is when we are face-to-face. Bring together the model of Action-Centred Leadership by John Adair (Task-Team-Individual) and the work of Albert Mehrabian on the emotional context of communication (55% visual) and as a Compassionate Leader we will make specific time to drop task and focus on team and individual – which is what we always should have done!

Communication

Transferring traditional, meeting and conferencing methods direct to remote does not work – full stop!  Creating aligned understanding that enables action and decisions will need us to stop using long PowerPoint focused information sharing.  

A Compassionate Leader knows that, and will create a culture of awareness and discipline with short, focused sessions using the Pomodoro technique with information pre-share – a much more efficient use of time.

Certainty

We need to get away from the concepts of certainty and uncertainty – there never has been and there never will be certainty. Our communications and culture must be to focus on purpose, resilience, agility, flexibility, innovation and embracing uncertainty as an opportunity to grow – a much more positive and exciting way to think.

Commitment

The source for organisational productivity is individual and collective commitment. Invest in your people, all of them; in their growth and development as humans. Prove to them you care, and create a culture of compassion and purpose and trust.  

Courage

It will take leadership courage to do what we know we need to do and not just from an activity perspective but also in how human we become. We hear much about authenticity and vulnerability and the need to create deeper and more human connections. I prefer the word courage. Let us be courageous in our actions and in our relationships

Contentment

We need a much better measure than just GDP. Just to base a nation’s success on its productive outcome is missing what life is all about. What about meaning? Purpose? Well-being? Happiness? Do they mean nothing? We can ask for no more than contentment and we should ask for no less too

Commute

Let’s challenge the commute and encourage travel only when it really is needed; stop wasting time on the road – don’t rush back to 9-5 (7-7 more like). Instead let us enable more flexible working – we always hated the rush-hour traffic jams, crowded trains and wasted time.  Not to mention the devastating effect on our planet.  We have realised that video conferencing is more powerful than we thought, if done correctly. We now also know that we can trust our people to work remotely, from home or at different times of the day and still be productive. 

And finally, the path is through Compassionate Leadership

Compassion is “understanding with positive action” and compassionate leadership is “securing the best for all”. Get this bit right and the outcome is commitment, and once you have commitment you have engagement, collaboration, growth, resilience, innovation, motivation, well-being, happiness, greater productivity and performance.Now that’s more like it!

Deep in our hearts, we know that all of the above is how we always wanted to work, but did not quite have the courage to move toward it. Now we have been given an extraordinary opportunity to step into a “new normal” and thrive.

    Share your comments below. Please read our commenting guidelines before posting. If you have a concern about a comment, report it here.

    You might also like...

    Community//

    Why Now is the Time to Look Inward, Embracing Silence, and Lean into Spirituality.

    by Roshawnna Novellus
    Community//

    2 tips to help with creating more ease and flow in the new normal

    by Carolyn Lowe
    Community//

    5 reasons Entrepreneurs should have a Leadership Coach coming out of lockdown

    by Cara Macklin

    Sign up for the Thrive Global newsletter

    Will be used in accordance with our privacy policy.

    Thrive Global
    People look for retreats for themselves, in the country, by the coast, or in the hills . . . There is nowhere that a person can find a more peaceful and trouble-free retreat than in his own mind. . . . So constantly give yourself this retreat, and renew yourself.

    - MARCUS AURELIUS

    We use cookies on our site to give you the best experience possible. By continuing to browse the site, you agree to this use. For more information on how we use cookies, see our Privacy Policy.