Accessing veterinary care can prove almost impossible for those living in remote areas of Australia. Life can be harsh for both animals and humans, and a lack of vet care can easily become a death sentence.
One veterinarian who lives daily with this reality is Dr. Sue Samuelsson, who has been working as a vet in Darwin, the capital of Australia’s Northern Territory, for over seven years, and also running “a little practice in a place called Nhulunbuy. It’s 800 kilometers (about 500 miles) away (from Darwin) on a dirt track all the way in East Arnhem Land.”
A true Territorian, Samuelsson loves where she lives, but not in a dreamy ‘wouldn’t it be nice to live in the middle of nowhere’ kind of way. She is well aware of the challenges.
In the early days of working in her remote community, Samuelsson would often receive calls from pet owners who were unable to access veterinary care, desperate for any sort of diagnosis or advice she could offer over the phone.
“I felt frustrated for clients that lived in the bush and could not easily get in,” Samuelsson explains. “I felt that my advice over the phone was potentially prone to error. When I could see the pet it made diagnosis and a treatment plan more accurate.”
So Samuelsson set about coming up with a solution. They say necessity is the mother of invention, and those living in remote communities know this better than most. On a mission to create an accessible vet service for her community, Samuelsson started i-Vet, the world’s first virtual veterinary clinic, so that those stranded by distance, disability, or illness could access the care their animals need.
“We aren’t a fancy, high-tech referral center with all the bells and whistles, and sometimes we just need to improvise to get the job done,” Samuelsson says.
And improvise she does – with pet owners becoming Samuelsson’s assistants on Skype calls as they help her to examine and assess their pets.
Now it seems every day the world ushers in a new technological breakthrough, but for veterinarians the job has remained relatively unchanged for a very long time. Though conquering distance with a tele-vet service might seem the obvious solution in hindsight, it has brought incredible opportunities to an industry that has seen very little change in the area of accessibility over the years.
“The world is changing,” Samuelsson says. “Now with technology, we can bring the world closer.”
“I love my work, and it’s this motivation that drives me to do the best for our clients and their beloved pets.”
Samuelsson’s foray into entrepreneurship came about almost accidentally. When she followed her partner to the tiny mining town of Nhulunbuy it soon became apparent that making a living as a vet in a place with such a small and sparsely spread population would be tough.
Fortunately, she found her groundbreaking solution, but it wasn’t all luck, and finding solutions to your customers’ pain points that also solve your own business problems is at the very heart of entrepreneurship. Another important aspect is innovation, and just because Samuelsson has found her business niche doesn’t mean she is about to stop innovating any time soon.
“I am always researching the market trends of my industry and trying to stay on top of what is happening,” Samuelsson says. “It’s easy to get carried away with an idea, over-invest in it and be blind to the fact that people are wanting something different.”
So does she have any further tips for women wanting to make their mark as entrepreneurs?
“Build your team,” she says. “Getting mentored, and connecting with other entrepreneurs and listening to their journeys has helped me, and when I have felt all is lost I know I always have someone to talk to who has been there before and who can talk me through the crazy roller coaster of building something from nothing.”