How Technology Is Improving Patient Recovery Time

I had the pleasure of interviewing Dr. Randall Porter, a neurosurgeon and founder/chairman of Medical Memory. Medical Memory is a video…

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I had the pleasure of interviewing Dr. Randall Porter, a neurosurgeon and founder/chairman of Medical Memory. Medical Memory is a video recording platform that helps doctors and patients have records of visits and the ability for the patient to share those videos with other doctors, caregivers or loved ones.

Thank you so much for doing this with us! What is your backstory?

Medical Memory was born from my experience with my dad. He lived in Chicago and I was living in Arizona. When he was diagnosed with cancer, my parents were unable to communicate the details of his condition. There had to be a better way. As a neurosurgeon, I also saw the need with my own patients. Not only was it a struggle for them to keep their families updated on their progress, but they struggled to remember crucial directives for care, or the specifics of their diagnosis.

That’s when I decided a video recording would be useful for patients, family, caregivers and doctors alike. My company, Medical Memory, securely records videos of doctor visits. This allows the patient to share those details with other doctors, caregivers or family members. That way, everyone knows exactly what the doctor said.

What do you think makes your company stand out? Can you share a story?

Video is everywhere in the hospital — however, to date, nobody had been using video as a means to help patients remember important details. We have recorded more than 26,000 encounters and the feedback from patients is overwhelmingly positive.. Provider teams experience significant benefits as well, including time savings and more compliant patients.

Patients are asking their doctors every day if they can record with their phone. We believe the care team should take control of the recording for numerous reasons, not limited to HIPAA compliance.

Are you working on any new or exciting projects now?

The next logical step for Medical Memory is to bring machine learning into the video recordings. We are currently exploring various applications of AI with video and audio and there are some pretty exciting opportunities that can further assist both the patients and the provider teams.

What advice would you give to other CEOs or founders to help their employees to thrive in the tech space?

Focus. Don’t try and boil the entire ocean at once.

How have you used your success to bring goodness to the world?

The response we get from patients and their families reminds us every day how much they value the service we are offering them.

Can you share the top ways that technology is changing the experience of going to the doctor? 

Tech is making recovery more successful. Being able to record your doctor visit on a secure and reliable app, for example, means patients won’t forget how or when to take medications, or will practice their physical therapy exercises the correct way.

Patients can be more in the moment. By recording their doctor visit, patients are able to ask questions without the pressure of remembering every little detail of the answers they receive. According to the National Institutes of Health, patients forget up to 80 percent of what their doctor told them after they leave the hospital, and of what they remember, about 50 percent is incorrect. That’s why it’s so important for patients to have a recording, especially for a complex diagnosis or instructions.

Jilea Hemmings CEO & Co-Founder of Best Tyme. She is running a series on how technology is impacting healthcare.

Originally published at

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