Customer Service: Going Above and Beyond

Why it matters for a Busy Bossmom

The Thrive Global Community welcomes voices from many spheres on our open platform. We publish pieces as written by outside contributors with a wide range of opinions, which don’t necessarily reflect our own. Community stories are not commissioned by our editorial team and must meet our guidelines prior to being published.

For the past few weeks, I have been on a whirlwind tour of the eastern coast, visiting various vacation properties with my young daughter and trying to squeeze in some fun while on a working vacation. We had a wonderful time playing on the beach in Sandestin, Florida, but the customer service at the property where we were staying made all the difference in the world for this busy working mom on vacation. 

We were staying at the Residence Inn Sandestin at Grand Boulevard in Sandestin, a beautiful property with many amenities that make being a working mom so much easier–free internet, beautiful, comfortable rooms, a full kitchen in the room and close proximity to shopping and entertainment. But the customer service was what made our trip there so special. 

When we arrived at the property and opened the doors to our SUV, the sky opened and the rain began to pour down in sheets. I was drenched, and so was my daughter. It had been an extremely long day, and we were so tired…and the rain was really the last straw. I was just gearing up to run inside with my wet luggage and soggy daughter, when an army of hotel staff came to our rescue. The front desk staff had seen our plight through the window and they sprang into action, running out into the rain to help us. Before we knew it, they were at our side with towels in hand, helping me with my luggage and making sure my little one was safe and dry. When we got inside, my day had significantly improved, and while it was still wet and dreary outside, the sun was shining on my little corner of the world. 

Dashing out into the rain may have been a small gesture on their part, but that instinct to give the best customer service a all times by that staff made a world of difference to me, and because of their willingness to help us when the sky was pouring down, I will want to return to that property every time I visit that beautiful corner of the Sunshine State. 

Share your comments below. Please read our commenting guidelines before posting. If you have a concern about a comment, report it here.

You might also like...


Thibault Masson of Rental Scale-Up: “Pick the right guest person for your property”

by Fotis Georgiadis

Brian Montgomery: “Contactless Interactions”

by Candice Georgiadis

Vanessa Quigley: “Mental fitness is finally a priority”

by Karina Michel Feld
We use cookies on our site to give you the best experience possible. By continuing to browse the site, you agree to this use. For more information on how we use cookies, see our Privacy Policy.