Creating Amazing Customer Experiences

Shep Hyken on The Customer Focus™

The Thrive Global Community welcomes voices from many spheres on our open platform. We publish pieces as written by outside contributors with a wide range of opinions, which don’t necessarily reflect our own. Community stories are not commissioned by our editorial team and must meet our guidelines prior to being published.
Creating Amazing Customer Experiences with Shep Hyken The Customer Focus #LivingFearlessly #ThriveGlobal

It brings me immense pleasure each time I am joined on the radio airwaves with one of my fellow C-Suite Network brothers and sisters as was the case last Friday on the Living Fearlessly with Lisa McDonald international radio/podcast show!

Shep Hyken is not only highly regarded within the C-Suite – he is also an invaluable member who is very much an exemplary role model to the rest of us. As extraordinarily successful as he has been throughout his impressive career history, he more notably is recognized and characterized as a down to earth, extremely approachable, very tuned in human being! For Shep to have sustained the steadfast longevity for which he has within the business arena – this of course could only speak to the tremendous pulse he innately has on people, and to the degree of resonance which others genuinely have toward Shep! 

Shep consistently demonstrates his intrinsic leadership skills and stellar attitude not only during just the best of times but more importantly…during the most challenging of times. COVID-19 has not given pause to Shep remaining the beacon of light and the eternal optimist for which he absolutely is. The truth of this was only further reinforced (yet again) to myself, to the loyal radio listeners, and as well to the Living Fearlessly with Lisa McDonald podcast subscribers. I am a staunch surporter of free will, therefore –  I will leave you to formulate your own assessment of Shep Hyken upon your kindly clicking onto, and you graciously listening to – our high-vibing interview found via the enclosed podcast link! Shep’s energy is awe-inspiringly infectious – an even more so welcomed treat during these unprecedented times of transition and overwhelm.

Shep is a very deliberate and intentional speaker. His messaging is succinct. His cadence is impeccable. These are tell tale signs of veteran speakers who are regularly sought out for media opportunities. As a host whose job it is to navigate and to elicit as much insight and information from my guests as possible…Shep made this beyond seamless and effortless for me, for which I am exceptionally grateful. Working in both synergistic unison and synchronistic tandem with one another – Shep and I unpacked much and all within a finite period of time! Well done, Shep! I appreciate you! Keep Rising Our Friend! Keep Shining!

On behalf of both Shep and myself, we wish to mutually thank you for kindly taking the time to read this Feature Article! We also wish to express our wholehearted gratitude to you for generously taking the time to listen to our awesome interview together via the enclosed podcast link. We also wish to thank you in advance for anyone here who may wish to take the conversation further with either or with both Shep and/or myself outside of this brilliant #ThriveGlobal Forum. Shep and I would consider it an honour and a pleasure to be of further service to you in whichever ways you deem to be a suitable fit! 

Until next week my friends, please stay safe, healthy, and fearlessly uplifted!

Uplifting You To Fear Less And To Live More! 

Be your own Hero. Be your own Shero. 
Be your own Leader. Be your own Best Friend! 
Love & Gratitude ~ Lisa
#Grateful #ThriveThursday #ThriveGlobal #LivingFearlessly


Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times Bestselling Author author of Moments of Magic®The Loyal CustomerThe Cult of the CustomerThe Amazement RevolutionAmaze Every Customer Every Time, and The Convenience Revolution

Shep has also created The Customer Focus™, a customer service training program. Shep works with companies who want to build loyal relationships with their customers and employees.
    Share your comments below. Please read our commenting guidelines before posting. If you have a concern about a comment, report it here.

    You might also like...

    The Thrive Global Questionnaire//

    Talent Manager Shep Gordon on Staying Grateful and Recharging His Human Battery

    by Shep Gordon

    “We need to be optimistic.” With Charlie Katz & Shep Hyken

    by Charlie Katz
    What People Everywhere 🌎 Are Doing To Be Productive & Content Despite Coronavirus Epidemic by Stacy Sherman

    How People Are Staying Productive & Content Around The 🌎 During Coronavirus Pandemic

    by Stacy Sherman

    Sign up for the Thrive Global newsletter

    Will be used in accordance with our privacy policy.

    Thrive Global
    People look for retreats for themselves, in the country, by the coast, or in the hills . . . There is nowhere that a person can find a more peaceful and trouble-free retreat than in his own mind. . . . So constantly give yourself this retreat, and renew yourself.


    We use cookies on our site to give you the best experience possible. By continuing to browse the site, you agree to this use. For more information on how we use cookies, see our Privacy Policy.