Radical transparency can have a profound impact on remedying toxic work cultures. 
In one role, I was tasked with creating a weekly report summarizing the business(s) highs and lows. While the concept was straight forward and I did what was asked, the report stirred unnecessary controversy as management from different teams were unaware of items submitted. Members of management felt they were thrown under the bus and got defensive instead of focusing on driving results for the business and using the report for transparent conversations. The conversations quickly instead turned to who should be submitting the weekly report. The bickering served as an example to the broader organization the importance of managing up vs open, honest, and direct communication. If organizations truly want to remedy toxic work cultures, it starts with leadership demonstrating the behavior they want to see.

Author(s)

  • Ilana Frenkel Kearns

    Strategic Business Operations and Communications Leader Connecting the Dots to Drive Process Improvement and Organizational Success | Chief of Staff

    #goatmatters

    With over a decade serving alongside top executives at global Fortune 500 and privately held companies as their trusted business partner and advisor, I provide strategic support for all operational efforts to relieve them of administrative functions, allow them to focus on strategic and tactical responsibilities, and achieve key business outcomes. The following are highlights of the value I’ve brought to organizations: Developed and lead and partnered with C-level executives to design and execute company-wide strategic initiatives, including working with department leaders to define, manage, and track their priorities. On-dollar projects, including new space build-outs, flagship events, and multiple-day offsite events to create team cohesion. Researched, prepared, and coordinated corporate communications and marketing programs to build awareness, and collaborated closely with internal and external partners to drive unmatched results. Guided companies towards increasingly sophisticated and effective use of technology, including effective remote work at the onset of COVID-19. Collaborated to produce and write articles, blogs, social media posts, and communications to build both professional and personal brands, increased partnerships, and boost revenue. Served as a Community Relations Strategy Leader for a multi-million-dollar corporation building relationships with 10+ unique nonprofits across the city of Atlanta and galvanizing volunteerism, sustainability, and people-driven community service. Reach out and connect with me here on LinkedIn so we can discuss the challenges you face with managing daily operations. I’d love to show you how I can lend my expertise to help solve them. Strategic Planning | Risk Management and Mitigation | Cross-Functional Leadership | Stakeholder Engagement | Corporate Communications | Project Management | Meeting and Event Management| Policy and Procedure Management | Collaborative Leadership | Workplace Culture | Resource Optimization | Conflict Resolution | Transparent Communications | Business Case Writing | Corporate Social Responsibility | Inclusion and Diversity