Without receiving feedback you do not know how others see you all you have would be assumptions. Yet it is challenging to give and receive feedback because it is closely associated with critizism. Here are some ways how to be better prepared to receive and provide feedback.
The provider of the feedback should be trusted and credible in the eyes of the receiver. Be humble be genuine and leave the emotions out focus on what you want to achieve by providing feedback
Be on time and have a positive outcome as a goal. Feedback should be provided as soon as possible. If it is to change a bad behaviour it should not happen 2 weeks later also keep in mind to focus on a change for the better when providing the feedback.
The feedback is not a one-way road. Set up an open atmosphere and take in the view and the opinion of the receiver.
Have a precise and clear message. Keep emotions and personal feelings out and provide a clear direct based feedback that is based on facts and circumstances and has an improvement as a goal.
Feedback should be helpful not hurtful. Focus on the goal to improve and win over the receiver get him or her on board and work together on improving.
Feedback is not a defence to justify your own behaviour if you provide feedback it is not about you but about the receiver
To put someone down or condemn feedback should be understandable agreeable and helpful not a reason to argue or condemn this will not lead to improve a situation
To please someone else or demonstrate your own power feedback is not a weapon to degrade others or an opportunity to show off it is a tool for recognising things and agreeing on change
Do not complain focus on how change could look like and what can be achieved
Empathy and concern for others and a clear focus on a commitment for a change to the positive
Feedback should be a point where things are checked and possible improvements are agreed in a supportive way
Feedback can be a guideline for the right way how to move on
Feedback should also be used to point out what was good and what should be continued to be done
Feedback can show you the things that are going well and help you build on your strengths / Weaknesses can be improved — strengths can be used and far more powerful in the future if recognised
Feedback is recognition and looks also on all achievements and good things
When I was coaching at work and asked for example what a sales person in a conversation with a customer did well they always responded by—”this was not good, I could have done that better—sometimes I had to come back and ask three times “please tell me what you think was going well”
Unfortunately feedback is still seen as criticism and something negative. For me it is a waste of time only focusing on negative aspects using what is going well and also focusing on everything good is fare more powerful and leads to better outcomes than just simply criticizing.
Originally published at crosspoint.blog