We’re all guilty of it — moving too fast and missing important stuff.
Blaming the other person for not being clear … when WE could have taken just a minute more to truly understand.
I wanted to know how to delete a “favorite” game on a solitaire program on my computer, and I went online to see if anyone else knew. Lots of answers, but no help.
So I wrote to the company.
My question: “How can I delete a ‘favorite’ game?”
And I got a response!
The response: “When you wish to add a game to your list, just click on “Favorites” – “Organize Favorites” The first blue arrow is to add games, the second to remove games from your list.”
Do you see what happened?
And sad to say, I wrote back thanking him but saying he hadn’t read my question.
But neither had I read his whole answer.
My thought for improvement for all of us?
When we answer a question, let’s be sure we START with what was asked. Here, he started with adding, not deleting, so I stopped reading.
That’s on me, by the way, not him. I could have kept reading; it was only one more sentence … I made an assumption. I was so wrong.
(Yes, I wrote again and apologized for not reading his whole answer. )
Has this ever happened to you? What would you suggest we do in the future?