I founded the boutique consulting practise, Eleven Consulting on the premise that all change presents an opportunity to develop. Every day we are faced with humans, who at their hearts are change averse. Attitudes such as ‘why fix what is not broken?’ are enough to derail any transformation effort. It can be as complex as an IT integration project or as personal as a house move. After over 10 years working on IT transformation projects in industries ranging from data aggregation and distribution, Financial Service and diamond grading, what I have learned is that the key to change is simple: put people at the heart of your change solution.