Author(s)
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Lauren Irwin-Szostak founded BPR in 2007 and has served as its President and CEO ever since. She is a highly experienced professional whose career spans over 30 years in the call center industry. BPR has grown into a leading firm in the call center, customer service and receivables management industry. BPR services companies of all sizes in a diverse range of industries. With a competitive, results-oriented business model and a national network of experienced and trustworthy call center professionals, BPR delivers new levels of continuity and cost reduction for its clients. A true entrepreneur, Ms. Irwin-Szostak launched numerous companies prior to BPR, including Strategic Advantage Associates Inc. (SAA), a holding company in the receivables management industry, and NCB Inc. (NCB), a full-service collection agency. SAA eventually acquired U.S. Financial Recoveries Inc. (USFR), and subsequently merged NCB into USFR. BPR has also served as an independent management consultant to call centers in New Jersey, New York, Louisiana and California. Prior to forming her own companies, Ms. Irwin-Szostak served as the central legal manager for Capital Credit Corporation, for which she managed collection litigation for all branch offices nationwide. She also served as a senior business operations consultant for Integrated Health Services, Inc. in Hunt Valley, Maryland as well as a call center supervisor for The May Company in New York City. Ms. Irwin-Szostak has paved an extensive career path, spanning a variety of professional services. No matter what challenge she takes on, her approach to business is built on a strong work ethic and pillars of mutual respect between her and her colleagues. As she often says, at BPR, “It’s all about the result” — from high-level company values like fair employment to day-to-day interactions between employees. This mindset has driven individual and collective success at each step of her career, and in turn delivered higher levels of success for her clients. BPR is certified as a New Jersey Woman-Owned Business Enterprise (NJWBE) and by the Woman’s Business Enterprise National Council (WBENC). BPR is also registered with System for Award Management (SAM), accredited by the Better Business Bureau and a member of ACA International and RMA International.
